🌐 LinkedIn: www.linkedin.com/in/julia-risso
📩 Mail: [email protected]
👋🏼 ¡Hi! I’m Julia, a UX Researcher with a background in Psychology and digital experience.
I’m passionate about understanding users’ needs and behaviors to design meaningful and effective service experiences. My background in psychology has equipped me with deep empathy and strong active listening skills, providing a solid foundation for qualitative research and human-centered design.
I help cross-functional teams translate insights into end-to-end service flows, MVP definitions, and product strategies that align user needs with business goals. I'm especially interested in mapping the full customer journey and identifying key moments that drive satisfaction and engagement across all touchpoints.
<aside> 🔍 Skills
• User Interviews
• Usability Testing
• Qualitative Data Analysis
• Quantitative Data Collection & Analysis
• KPI Analysis & Performance Metrics
• User Behavior Analysis
• A/B Testings
• Heuristic Evaluation
• Survey Design & Creation
• Identifying User Needs & Pain Points
• End-to-end Experience Design
• Creating Flows and Prototypes
• Testing Prototypes
• Stakeholder Workshops
• Journey Mapping
• MVP Definition
• Prioritizing Insights for Actionable Recommendations
• Research Reporting
• Presentations & Communication of Research Findings
• Cross-Functional Team Collaboration
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<aside> 📊 Tools
• Google Analytics • UserTesting • Figma • Qualtrics • Hotjar • Microsoft Clarity • Maze • Optimal Workshop • Microsoft Excel • Miro • Jira • Confluence • Optimizely • Google Workspace • Microsoft Teams
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